Refund Policy – Growww Ecommerce Solutions

Refund Policy

Growww Ecommerce Solutions by Grovesbox Private Limited

At Growww Ecommerce Solutions, operated by Grovesbox Private Limited, we are committed to delivering high-quality ecommerce services. Our refund policy is designed to ensure clarity and fairness in our business transactions.

Eligibility for Refund

  • GST Compliance: We strictly cater to businesses registered with GST in India. Clients must provide their valid GST details during the onboarding process. Failure to submit GST information or to include GST in the billing process will result in the immediate cancellation of the project. In such cases, a refund will be issued after deducting any administrative or service fees incurred up to that point.
  • Project Cancellation by Client: If the client decides to cancel the project after it has commenced, a refund will be considered based on the progress made. The refund amount will be calculated after deducting the costs of the services already rendered.
  • Project Cancellation by Growww: We reserve the right to cancel any project if the client fails to adhere to our terms, including non-compliance with GST requirements. In such cases, a refund will be issued at our discretion, based on the circumstances leading to the cancellation.

Refund Process

  • Refund Request: Clients must submit a formal refund request via email to our support team. The request should include the project details and the reason for the refund.
  • Processing Time: Refunds will be processed within 30 business days from the date of approval. The refund will be issued using the same payment method used for the original transaction.
  • No Refunds for Completed Services: Once the services are fully rendered and delivered to the client, no refunds will be provided.

Exclusions

  • Third-Party Costs: Any costs incurred for third-party services (e.g., domain registration, hosting fees) are non-refundable.
  • Custom Services: Refunds are not applicable for custom development services or any bespoke solutions tailored specifically to the client’s requirements.

Final Note

Growww Ecommerce Solutions values transparency and compliance with legal requirements. We encourage all clients to ensure full compliance with GST regulations to avoid any disruptions in service delivery.

By engaging with our services, you agree to the terms outlined in this refund policy.